United Airlines jobs in Cleveland | Supervisor – Airport Operations

Website United Airlines

If You are Looking for Jobs in Cleveland, Check out this Airport job in Cleveland from United Airlines. For over 90 years, we’ve been connecting people and uniting the world. We have seven US hub locations, including hubs in the four largest cities in the United States, and over 90,000 employees residing in every U.S. state and in countries around the world.

Your Duties And Responsibilities as a Supervisor – Airport Operations

  • Provide leadership and oversight of a work area and front-line employees in an operational environment
  • Serve as a subject matter expert on safety, service, and procedures
  • Subject matter expert on safety, service, and procedures
  • Monitor the performance of a team and work area, taking action as necessary to ensure daily operational goals are met
  • Asses and delegate the appropriate work assignments to front-line employees
  • Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
  • Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work
  • Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints, and other work issues
  • Ensure consistency in operational service and product delivery
  • Engage with front-line employees to review metrics and gain commitment to help achieve goals
  • Support standard work and continuous improvement processes
  • Set expectations with frontline employees and gain their commitment to act in accordance with Company guidelines and union agreements
  • Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently
  • Participate in collateral projects


  • High School Diploma, GED, or education equivalent
  • Business acumen/Continuous improvement
  • Customer Focus
  • Conflict resolution
  • Strong written and oral communication skills
  • Conflict resolution and decision-making with an ability to lead
  • Proficient in IT systems and common software appropriate to workgroup
  • Must NOT have lived outside of the United States in the past 5 years for any period longer than six months, with the exception of military duty or government-approved exceptions
  • Regular attendance is required at the work location of Louis Armstrong New Orleans International Airport (MSY) and must be willing to relocate to the MSY area.
  • Engagement/motivation
  • Safety orientation
  • Planning/multi-tasking
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position