Teleperformance Recruitment in Florida | Customer Service Representative

Website Teleperformance

Looking for a customer service job in Florida? Consider applying for a position at Teleperformance. With locations across the state, Teleperformance is a leading provider of customer support services and is always looking for talented individuals to join their team.

In this role, you’ll have the opportunity to make a difference in the lives of customers while working in a dynamic and supportive environment. Learn more about Teleperformance and apply for a customer service representative position today.

What are the Duties & Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possibly process payments
  • Track all call-related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required

Q: What are the educational qualifications needed to apply for this job?

A: The minimum education qualification needed to apply for this job is a high school diploma or equivalent. IT/Network certifications or degrees are preferred.

Q: What are the age requirements for this job?

A: Applicants must be 18 years of age or older to be eligible for this job.

Q: What experience is needed for this job?

A: Proven call center experience and proficiency in PC operation and navigation are required for this job. Entry-level network troubleshooting and the ability to set up home Wi-Fi networks and configure routers or switches are also preferred.

Q: What benefits and perks are included in this job?

A: Benefits of working with Teleperformance (TP) include paid training, competitive wages, full benefits (medical, dental, vision, 401k, and more), paid time off, and employee wellness and engagement programs.

Conclusion: working with Teleperformance as a customer service representative offers the opportunity to engage with diverse people in a dynamic and constantly changing environment. The company values and invests in the development and well-being of its employees, and offers a range of benefits and perks. If you are motivated to learn and grow and have excellent communication skills, consider applying for this job and joining the TP family.