Looking for a customer service job in Florida? Consider applying for a position at Teleperformance. With locations across the state, Teleperformance is a leading provider of customer support services and is always looking for talented individuals to join their team.
In this role, you’ll have the opportunity to make a difference in the lives of customers while working in a dynamic and supportive environment. Learn more about Teleperformance and apply for a customer service representative position today.
What are the Duties & Responsibilities
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possibly process payments
- Track all call-related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Q: What are the educational qualifications needed to apply for this job?
A: The minimum education qualification needed to apply for this job is a high school diploma or equivalent. IT/Network certifications or degrees are preferred.
Q: What are the age requirements for this job?
A: Applicants must be 18 years of age or older to be eligible for this job.
Q: What experience is needed for this job?
A: Proven call center experience and proficiency in PC operation and navigation are required for this job. Entry-level network troubleshooting and the ability to set up home Wi-Fi networks and configure routers or switches are also preferred.
Q: What benefits and perks are included in this job?
A: Benefits of working with Teleperformance (TP) include paid training, competitive wages, full benefits (medical, dental, vision, 401k, and more), paid time off, and employee wellness and engagement programs.
Conclusion: working with Teleperformance as a customer service representative offers the opportunity to engage with diverse people in a dynamic and constantly changing environment. The company values and invests in the development and well-being of its employees, and offers a range of benefits and perks. If you are motivated to learn and grow and have excellent communication skills, consider applying for this job and joining the TP family.