Supervisor Customer Service | Southwest Airlines, Kailua-Kona

Website Southwest Airlines

If You are Looking for Jobs in Kailua-Kona, Check out this Supervisor Customer Service Job Vacancy in Kailua-Kona. Provides Legendary Customer Service by managing Customer Service Agents, Operations Agents, and Skycaps and overseeing their work performance to ascertain that all job assignments are carried out according to Company regulations in a safe and efficient manner to assure that an on-time operation is maintained.

Your Duties And Responsibilities as a Supervisor Customer Service

  • Manages and evaluates the work performance of Operations Agents, Customer Service Agents, and Skycaps to ensure that their work performance, attendance, and appearance meet Company requirements
  • Sets clear expectations on daily assignments and procedures or process changes to Employees
  • Partners with fellow Supervisors and Leadership to achieve Station objectives
  • Ensures all Operations Agents, Customer Service Agents, and Skycaps are properly assigned and utilized. Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
  • Proactively reallocates Employees as needed and assigns rest and meal breaks as required
  • Recognizes Team member achievements and ensures appropriate and effective coaching/accountability is delivered to address performance shortcomings
  • Actively coordinates with all departments to maintain the station’s on-time performance.

Who Can Apply For This Position 

  • Ability to effectively communicate information and instructions verbally, via radio equipment, via telephone, face to face, via public address systems, and in writing
  • Ability to read documents, follow instructions, learn, understand, and teach Operations & Customer Service procedures, rules, and regulations. Must be able to read and write English
  • Ability to sufficiently use and navigate current computer software, including Microsoft Office products
  • Ability to work in airport operation office, gate area, jetways, and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
  • Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of the job
  • Ability to demonstrate high awareness of hazardous situations and maintain a safe working environment in addition to handling emergencies as needed
Job Details  
Company Name : Southwest Airlines
Location : Kailua-Kona, HI, USA
Job Type : Full-Time