Supervisor Customer Service Job in Austin

Website Southwest Airlines

If You are Looking for Jobs in Austin, Check out this Supervisor Customer ServiceJob vacancy in Austin. Provides Legendary Customer Service by managing Customer Service Agents, Operations Agents, and Skycaps and overseeing their work performance to ascertain that all job assignments are carried out according to Company regulations in a safe and efficient manner to assure that an on-time operation is maintained.

Your Duties And Responsibilities as a Supervisor Customer Service

  • Actively coordinates with all departments to maintain the station’s on-time performance
  • Partners with fellow Supervisors and Leadership to achieve Station objectives
  • Ensures all Operations Agents, Customer Service Agents, and Skycaps are properly assigned and utilized. Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
  • Proactively reallocates Employees as needed and assigns rest and meal breaks as required
  • Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained
  • Must be able to meet any physical ability requirements listed in this description

Who Can Apply For This Position 

  • Ability to sufficiently use and navigate current computer software, including Microsoft Office products
  • Ability to work in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
  • Ability to demonstrate high awareness of hazardous situations and maintain a safe working environment in addition to handling emergencies as needed
  • Ability to manage highly sensitive and confidential information
Job Details  
Company Name : Southwest Airlines 
Location : Austin, TX, USA
Job Type : Full-Time