Supervisor Cargo Customer Service Job in East Boston

Website Southwest Airlines

If You are Looking for Jobs in East Boston, Check out this Supervisor Cargo Customer Service Job vacancy in East Boston. We are committed to providing our Employees a stable work environment with equal opportunities for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines.

Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Your Duties And Responsibilities as a Supervisor Cargo Customer Service

  • Provides special care, attention, and assistance to internal and external SWA Customers as needed
  • Sets clear expectations on daily assignments and procedures or process changes to Employees
  • Actively coordinates with all departments to maintain the station’s on-time performance
  • Assists in training and mentoring Freight Agents to ensure awareness of appropriate regulations, procedures, and Company policies
  • Evaluates the work performance of Freight Agents to ensure that their work performance, attendance, and appearance meet Company and federal requirements
  • Recognizes Team member achievements and ensure appropriate and effective coaching and/or accountability is delivered to address performance shortcomings

Who Can Apply For This Position 

  • Ability to assume a high level of responsibility
  • Ability to sufficiently use and navigate current computer software, including Microsoft Office products
  • Ability to read and write English
  • Ability to effectively communicate information and instructions verbally and/or via radio equipment, telephone, face-to-face, and public address systems
  • Ability to read documents, follow instructions, learn, understand, and teach freight procedures, rules, and regulations
  • Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of the job
Job Details  
Company Name : Southwest Airlines
Location : East Boston, Massachusetts, United States of America
Job Type : Full-Time