Supervisor Airport Services | Emirates, Manchester

Website Emirates

If You are Looking for Jobs in Manchester, Check out this Supervisor Airport Services Job vacancy in Manchester.

Your Duties And Responsibilities as a Supervisor Airport Services

  • Deploy available resources to the best advantage in order to satisfy Customer and operational requirements arising during each duty period.
  • Control expenditure on general consumables, stock, lounge items & etc.
  • Respond to queries and complaints in an efficient and timely manner in order to restore passenger confidence.
  • Ensure the expeditious and accurate completion of all reports & statistical data including Customer trends, meal wastage and recording of inwards goods & confirmation of invoices. Ensure completion of daily/weekly stock control.
  • Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or senior station official on duty.
  • Ensure all agents working for, or on behalf of EK, are well motivated, groomed, given coaching /guidance and that they are able to perform their tasks in an efficient and professional manner to ensure a high level of customer service. Also provide required feedback into the lounge agents PM process.
  • Analyze anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations, etc., and undertake remedial and proactive action in line with relevant procedures to mitigate disruption to customers.
  • Ensure that all post-flight activity is completed correctly, including flight and related ticketing reporting, in order to protect Company revenue and to facilitate the handling of customers and dead load at an-route stations and destinations.
  • Ensure that service suppliers are fully briefed regarding EK requirements and that they deliver them in a timely and efficient manner so that the service handling proceeds smoothly and Emirates Customer’s expectations are met or exceeded.
  • When required undertake and support operational duties across all areas of the operation, and related admin duties.
  • Play a key role in emergency response planning, exercising, and if ever activated, coordinate and work with appropriate stakeholders to react to an incident.
  • The supervisor will be responsible for projects and championing areas of the operation e.g. check-in, boarding, connections, arrivals, lounge, etc., and will need to work with all stakeholders and service partners to ensure service delivery to Emirates standards, and will be involved in reviewing the product and services as required to further enhance these.
  • Conduct regular self-audits to ensure Emirates specified standards on products, services, policies, and procedures are followed consistently. Conduct various audits as directed by HQ and ensure timely reporting and corrective actions on non-conformance.

Who Can Apply For This Position 

  • Minimum ‘O’ Level or equivalent
  • Must have completed relevant and recognized professional training courses and have experience working in Passenger Services and Ground Operations
  • Knowledge of Microsoft Word/ E-mail / Excel advantageous
  • Working knowledge of Reservations/Fares and Ticketing, Departure Control System
  • Knowledge of Baggage Tracing and Claims Handling
  • Advanced skills in customer service delivery
Job Details  
Company Name : Emirates
Location : Manchester, UK
Job Type : Full-Time