Sr Critical Incident Specialist Job in Dallas

Website Southwest Airlines

If You are Looking for Jobs in Dallas, Check out this Sr Critical Incident Specialist Job vacancy in Dallas. We are committed to providing our Employees a stable work environment with equal opportunities for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Your Duties And Responsibilities as a Sr Critical Incident Specialist

  • Ensure smooth execution of the Critical Incident Management process, including running and managing incident restoration bridges
  • Drive transparent communication that promotes very high levels of internal/external customer satisfaction
  • Assist in the development of standards and procedures that maximize operation’s responses to encountered incidents and minimize service availability interruptions
  • Work directly with stakeholders and executives to drive resolution during critical incidents and improve overall response for future incidents
  • Lead enterprise-wide drills to ensure excellent response posture
  • Partner and collaborate closely with Infrastructure, Engineering, Operations, ETO Support, Business, and Leadership
  • Prepare post-incident review documents that will help Problem Management in the determination of root cause analysis

Who Can Apply For This Position 

  • Skilled in a Customer-centric attitude and the ability to focus on providing best-in-class service for customers and stakeholders
  • Skilled in thought and intellectual leadership
  • Ability to present to C-Level executives with outstanding communication skills
  • Knowledge of incident management frameworks (IMS, ITIL, NIMS, NIST, SANS, etc.) ITIL Foundation Certified strongly preferred
  • Ability to execute with a high level of operational urgency with an ability to maintain calm, and work closely with a team and stakeholders during a critical situation
Job Details  
Company Name : Southwest Airlines
Location : Dallas, Texas, United States of America
Job Type : Full-Time

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