Specialist, System Support Center – Phoenix

Website American Airlines

If You are Looking for Jobs in Phoenix, Check out this Specialist, System Support Center Job vacancy in Phoenix. ​​This job is a member of the Customer Planning Team within the Customer Experience Division.

Your Duties And Responsibilities as a Specialist, System Support Center

  • Supports operational readiness issues such as: inop seats, aircraft routing changes, and limited schedule change functions (creation of charters, ferries and extra sections)
  • Serves as a centralized source of information for front-line airport agents
  • Supports test functions for ongoing application releases for QIK-Check, Gate-Reader and Kiosk
  • Provides virtual station customer processing support during system outages and failures
  • Supports process and technology changes triggered by ancillary related initiatives
  • Supports emergency drill functions and applications
  • Ability to work varied days/hours including holidays

Who Can Apply For This Position.

  • Ability to perform effectively and efficiently within a fast-paced work environment
  • Ability to work independently and willingness to own and effectively resolve problems.
  • Ability to recommend and make effective timely decisions
  • Ability to clearly understand the impact of irregular operations and deploy sound solutions.
  • Ability to adapt to changes, particularly to automated solutions
  • Ability to anticipate internal and external customer issues and preplan resolutions.
  • Ability to effectively utilize applications/systems specific to position
Job Details  
Company Name : American Airlines
Location : Phoenix, AZ, USA
Job Type : Full-Time