Website Southwest Airlines

If You are Looking for Jobs in Lihue, Check out this Customer Service Agent Job vacancy in Lihue. Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.

Your Duties And Responsibilities as a Customer Service Agent

Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
Completes forms and reports as required by the company
Deals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
Writes irregularity and complaint reports as required
Any other duties as assigned by supervisor or Station Manager

Who Can Apply For This Position

Ability to work well with others as part of a team, meet the public, and work under stressful situations
Must work under tight time constraints to accomplish quick turns of aircraft
Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
Must be aware of hazardous situations and be able to handle emergencies as needed
Must be able to perform all job functions within a limited space
Must be able to effectively communicate verbally by telephone, face to face and on public address systems
Must possess good written and oral skills

Job Details  
Company Name : Southwest Airlines
Location : Lihue, HI 96766, USA
Job Type : Full-Time