Southwest Airlines Jobs in Lihue | Customer Service Agent

Website Southwest Airlines

If You are Looking for Jobs in Lihue, Check out this Customer Service Agent Job vacancy in Lihue. Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.

Your Duties And Responsibilities as a Customer Service Agent

  • Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
  • Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
  • Completes forms and reports as required by the company
  • Deals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
  • Writes irregularity and complaint reports as required
  • Any other duties as assigned by supervisor or Station Manager

Who Can Apply For This Position 

  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
  • Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Must be able to perform all job functions within a limited space
  • Must be able to effectively communicate verbally by telephone, face to face and on public address systems
  • Must possess good written and oral skills
Job Details  
Company Name : Southwest Airlines
Location : Lihue, HI 96766, USA
Job Type : Full-Time