
Website Southwest Airlines
If You are Looking for Jobs in Lihue, Check out this Customer Service Agent Job vacancy in Lihue. Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.
Your Duties And Responsibilities as a Customer Service Agent
- Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
- Completes forms and reports as required by the company
- Deals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
- Writes irregularity and complaint reports as required
- Any other duties as assigned by supervisor or Station Manager
Who Can Apply For This Position
- Ability to work well with others as part of a team, meet the public, and work under stressful situations
- Must work under tight time constraints to accomplish quick turns of aircraft
- Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
- Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
- Must be aware of hazardous situations and be able to handle emergencies as needed
- Must be able to perform all job functions within a limited space
- Must be able to effectively communicate verbally by telephone, face to face and on public address systems
- Must possess good written and oral skills
Job Details Company Name : Southwest Airlines Location : Lihue, HI 96766, USA Job Type : Full-Time