Southwest Airlines jobs in Atlanta | Operations Agent

Website Southwest Airlines

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An Operations Agent provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft, and coordinating Ramp, Operations, Provisioning, and aircraft servicing to accomplish on-time performance.

Your Duties And Responsibilities as an Operations Agent

  • Prepares dispatch release forms and collects weather reports from OTIS for the Crew;
  • Arranges for fueling of aircraft as required;
  • Prepares weight and balance forms;
  • Handles Station AMS and radio communications traffic;
  • Prepares dispatch release forms and collects weather reports from the informational system for Crewmembers and keeps all Station Team members apprised of flight and weather information;
  • Responsible for ground security and assuring operations follow security procedures;
  • Advises Dispatch, FLIFO, and Stations of flight departures/arrivals;
  • Closes out flights; files and maintains accurate flight papers;
  • Operates boarding bridge, coordinates boarding and deplaning Customers;
  • Works with Gate Agents in expediting the check-in process collects boarding passes and/or electronic boarding data, and verifies boarding counts;
  • Must be able to communicate information and instructions verbally or via radio equipment;
  • May perform the duties of a Freight Agent;
Who Can Apply For This Position

  • High School diploma, GED or equivalent;
  • Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods;
  • Must be able to carry items up and downstairs from aircraft to ramp area;
  • Must be at least 18 years of age;
  • Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986;
  • Must be able to lift and move items of 70 pounds and/or more;
  • May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes;
  • Must maintain the ability to wear prescribed uniforms;

Other Qualifications

  • College coursework or degree would be an asset;
  • Two years of airline/military-related work experience in ramp/operations/provisioning functions preferred;
  • Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period;
  • Must comply with DOT drug and alcohol testing program;
  • Must be aware of hazardous situations and be able to handle emergencies as needed;
  • Able to work under pressure and handle many functions at once with many different offices and/or groups of people;
  • Must work under tight time constraints to accomplish quick turns of aircraft;
  • This is a union position covered by the Transport Workers Union (TWU).