Southwest Airlines Careers | Supv Customer Service | Phoenix

Website Southwest Airlines

If You are Looking for Jobs in Phoenix, Check out this Supv Customer Service Job vacancy in Phoenix. We are committed to providing our Employees a stable work environment with equal opportunities for learning and personal growth.

Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Your Duties And Responsibilities as a Supv Customer Service

  • Actively coordinate with all Departments to maintain the station’s on-time performance, Employee morale, and Customer satisfaction
  • Respond to and resolve Customer questions, requests, or complaints
  • Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, and Assign and track Agents for training compliance
  • Coordinate actively with all Departments to maintain the Station’s on-time performance. Report status updates to leaders and employees consistently
  • Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics
  • holding responsible parties accountable for results, reviewing and ensuring accurate delay coding

Who Can Apply For This Position 

  • Knowledge of principles and processes for providing Customer and personal services, including Customer, needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Knowledge of applicable Collective Bargaining Agreements and their applications
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
Job Details  
Company Name : Southwest Airlines
Location : Phoenix, Arizona, United States of America
Job Type : Full-Time

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