Reservations Agent Job in Boise

Website Alaska Airlines

If You are Looking for Jobs in Boise, Check out this Reservations Agent Job vacancy in Boise. The Reservations Sales Agent (RSA) is responsible for assisting guests with information regarding fares, flight schedules, routings, and policies at Alaska Airlines (AS), Horizon Air (QX), Sky West (OO), and our Alliance partners.

As a member of the reservations team, this individual contributor role verifies the availability of space, confirms reservations and makes appropriate changes to reservations and tickets. This is a work-at-home, union-represented position.

Your Duties And Responsibilities as a Reservations Agent

  • Answer incoming inquiries and match the features and benefits of Alaska Airlines to the needs of the guest.
  • Operate within a variety of complex computerized systems to assist guests and daily operations.
  • Answer guests’ inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners.
  • Make new reservations and change existing reservations on scheduled domestic and international flights.
  • Assist guests with technical website and mobile navigation needs.
  • Handle guests’ questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve issues with first interaction resolution.
  • Proactively create a positive service-oriented environment for guests.

Who Can Apply For This Position 

  • Ability to work in a process-oriented environment.
  • Proficiency with general computer programs, keyboard skills, and Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
  • Typing speed of at least 25 WPM.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Ability and willingness to work a flexible schedule including weekends, holidays, and overtime in a 24/7/365 operation.
  • Ability and willingness to work from home within the state designated in the posting. Some in-office time is required.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.
Job Details  
Company Name : Alaska Airlines
Location : Boise, ID, USA
Job Type : Full-Time