Representative – Fort Worth

Website American Airlines

If You are Looking for Jobs in Fort Worth, Check out this Representative Job vacancy in Fort Worth. ​This job is a member of the Customer Planning Team within the Customer Experience Division.

​Responsible for retaining existing customers and preventing erosion of our customer base through timely and creative service failure resolution, while limiting financial exposure and capturing actionable data.

Your Duties And Responsibilities as a Representative

  • Work in a team environment to pursue creative solutions to service failures
  • Provide compensation to customers when appropriate
  • Investigate customer complaints using a variety of software systems
  • Collaborate with Customer Relations Departments from our partner airlines to ensure that customers receive a consistent level of service
  • Assist American Airlines in continuing efforts to improve customer service by collecting complaint information

Who Can Apply For This Position 

  • High School diploma or GED Equivalency
  • 2 years experience in a customer service position with strong customer service skills.
  • 2 years experience within a position that requires team interaction/goals setting
Job Details  
Company Name : American Airlines
Location : Fort Worth, TX, USA
Job Type : Full-Time