Passport Support Associate 

Website CGI

Are you looking for a new opportunity in the Portsmouth, NH area? CGI is currently hiring for Passport Support Associates. Learn more about this exciting recruitment and how to apply on our blog.

Don’t miss out on the chance to join a dynamic team at a global IT and business consulting company.

What are the Duties & Responsibilities

• Operate various equipment for high-speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with the correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information and Will-Call counters:
o At the Information Station, ensure an appointment is scheduled;
o Review passport application, photograph, identification, and supporting documentation for completeness prior to adjudication;
o Ensure the application and documents comply with Passport requirements, the photograph meets Passport standards, and the customer is provided fee information.
• Prior to distributing to applicants, print and review passport books for accuracy and quality.
• Process refund/reimbursement requests.
• Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office. Verify all completed transactions and run designated reports.
• Assist with Acceptance Agent training: prepare training materials, conduct “meet-and-greets,” set up training sessions, conduct office tours, etc.
• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
• Contact applicants to request necessary documents.
• Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.
• Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including Return to Sender (RTS), Rewrites, Re-issues, and re-batch into the system.

Q: What are the educational qualifications needed to apply?

A: The required education qualification for this role is a high school diploma or GED.

Q: What experience is needed for this role?

A: The required experience for this role includes three years of general office experience and two years of experience utilizing Microsoft Office.

Q: Where is the location of the job?

A: The job is located at the New Hampshire Passport Center.

Conclusion: If you have excellent communication skills and enjoy working with customers in a fast-paced environment, consider applying for the Support Associate role at CGI Federal. With the required education and experience, you will have the opportunity to work as part of a team and support the operations at the New Hampshire Passport Center.

Keep in mind that US citizenship and the ability to obtain an MRPT clearance are required for this role. If you meet these requirements and are looking for a challenging and rewarding opportunity, don’t hesitate to apply.