Kaiser Permanente Recruitment In Panorama City, CA | Appointment Clerk

Website Kaiser Permanente

Looking for a new career opportunity in healthcare? Kaiser Permanente is currently recruiting for an appointment clerk position at their Panorama City, CA location. This is a great opportunity to join a renowned healthcare organization and make a difference in the lives of patients. Learn more about the job responsibilities and requirements, and apply now to join the Kaiser Permanente team in Panorama City

What are the Duties & Responsibilities

  • Upholds Kaiser Permanente’s Policies and Procedures, Principles of Responsibilities, and applicable state, federal, and local laws.
  • Operates in a high volume, highly structured call center environment by responding to incoming calls.
  • Determines the type of appointment requested or needed, reviews scheduling a mix of various physicians/providers, and then makes appointments utilizing appropriate guidelines.
  • Prioritizes member needs and offers alternatives to members when appropriate.
  • Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.
  • ¬†Uses tact and diplomacy in handling difficult interactions with members.
  • Determine if calls are urgent or emergent by listening to the member, following established guidelines, and then transferring the call to a Registered Nurse when appropriate.
  • Composes messages for physicians/providers, Registered Nurses, or other medical staff based on member requests.
  • Responds in a courteous and professional manner to general questions, using online databases to provide information to any member or other personnel calling the center.
  • Identifies ways to improve the quality of service to members and recommends steps used to accomplish these changes.
  • Must perform all of the above duties while meeting the established standards of performance for quality and productivity.
  • Performs clerical duties which may include assigning new members a primary care physician, processing self-referral requests, calling patients and booking appointments for specialty appointments, and calling members to cancel and reschedule appointments.

Q: What are the educational qualifications needed to apply for this job?

A: The education qualifications needed to apply for this job are a high school diploma or equivalent.

Q: Are there any age requirements for this job?

A: It is not specified.

Q: What language proficiency is required for this job?

A: The job requires the ability to effectively communicate, both verbally and in writing, in English.

Q: What experience is needed to apply for this job?

A: The job requires at least one year of customer service experience in a service-related industry, preferably healthcare.

Q: Where is the location of this job?

A: The location of this job is in California, Panorama City.

Conclusion: If you have strong communication skills, a passion for customer service, and a desire to work in the healthcare industry, this may be the perfect job for you. With the opportunity for flexible call-in/on-call scheduling and a focus on diversity and inclusion, this job at Kaiser Permanente in California could be a great fit for you. Don’t hesitate to apply and take the first step towards a rewarding career with a well-respected organization.