Website Kaiser Permanente

Looking for a new career opportunity in healthcare? Kaiser Permanente is currently recruiting for an appointment clerk position at their Panorama City, CA location. This is a great opportunity to join a renowned healthcare organization and make a difference in the lives of patients. Learn more about the job responsibilities and requirements, and apply now to join the Kaiser Permanente team in Panorama City

What are the Duties & Responsibilities

Upholds Kaiser Permanente’s Policies and Procedures, Principles of Responsibilities, and applicable state, federal, and local laws.
Operates in a high volume, highly structured call center environment by responding to incoming calls.
Determines the type of appointment requested or needed, reviews scheduling a mix of various physicians/providers, and then makes appointments utilizing appropriate guidelines.
Prioritizes member needs and offers alternatives to members when appropriate.
Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.
Uses tact and diplomacy in handling difficult interactions with members.
Determine if calls are urgent or emergent by listening to the member, following established guidelines, and then transferring the call to a Registered Nurse when appropriate.
Composes messages for physicians/providers, Registered Nurses, or other medical staff based on member requests.
Responds in a courteous and professional manner to general questions, using online databases to provide information to any member or other personnel calling the center.
Identifies ways to improve the quality of service to members and recommends steps used to accomplish these changes.
Must perform all of the above duties while meeting the established standards of performance for quality and productivity.
Performs clerical duties which may include assigning new members a primary care physician, processing self-referral requests, calling patients and booking appointments for specialty appointments, and calling members to cancel and reschedule appointments.

Q: What are the educational qualifications needed to apply for this job?

A: The education qualifications needed to apply for this job are a high school diploma or equivalent.

Q: Are there any age requirements for this job?

A: It is not specified.

Q: What language proficiency is required for this job?

A: The job requires the ability to effectively communicate, both verbally and in writing, in English.

Q: What experience is needed to apply for this job?

A: The job requires at least one year of customer service experience in a service-related industry, preferably healthcare.

Q: Where is the location of this job?

A: The location of this job is in California, Panorama City.

Conclusion: If you have strong communication skills, a passion for customer service, and a desire to work in the healthcare industry, this may be the perfect job for you. With the opportunity for flexible call-in/on-call scheduling and a focus on diversity and inclusion, this job at Kaiser Permanente in California could be a great fit for you. Don’t hesitate to apply and take the first step towards a rewarding career with a well-respected organization.