JetBlue Jobs in Long Island City | Director Loyalty Program

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If You are Looking for Jobs in Long Island City, Check out this Director Loyalty Program Job vacancy in Long Island City. The Director of the Loyalty Program and Experience within JetBlue’s Loyalty Program and Partnerships team will manage the structure and design of JetBlue’s loyalty program, TrueBlue. This team is responsible for but is not limited to, overseeing the program’s benefits/value prop, experience, analytics, and financial success.

The Director will be responsible for the Loyalty Program and Analysis and the Loyalty Experience and Operations teams. As a key role within the Loyalty organization, this Director will be looked at as a key thought leader within the TrueBlue team and the broader JetBlue Commercial leadership team.

Your Duties And Responsibilities as a Director Loyalty Program

  • Develops and executes tactics that increase engagement in the TrueBlue program and reduce attrition of existing members
  • Directs the TrueBlue Mosaic program and ensures delivery of the Mosaic experience across the travel ribbon and operation
  • Develops a loyalty marketing strategy to drive loyalty to JetBlue, enhance the customer experience, and grow lifetime customer value and profitability
  • Coordinates and ensures loyalty-related communications are consistent with the TrueBlue principles and ensure the highest level of customer experience
  • Maintains domain expertise of the loyalty space both within and outside of the airline industry and rigorously benchmarks JetBlue’s loyalty program versus competitors
  • Collaborates closely with the Director of Loyalty Partnerships to ensure that the loyalty program strategy and loyalty partnerships strategy are aligned and mutually supportive
  • Ensures the team conducts robust financial modeling, forecasting, and analytics to support both existing program success and new business development in coordination with the broader strategic loyalty program vision

Who Can Apply For This Position 

  • Ability to manage multiple competing priorities in a fast-paced environment
  • Comprehension of loyalty program space
  • Ability to build relationships and work across all levels and influence with impact
  • Available for occasional overnight travel (20%)
  • Must be in possession of valid travel documents with the ability to travel in and out of the United States
  • Must pass a ten (10) year background check and a pre-employment drug test
Job Details  
Company Name : JetBlue
Location : Long Island City, NY, US
Job Type : Full-Time

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