Guest Services Instructor| Hawaiian Airlines, Honolulu

Website Hawaiian Airlines

If You are Looking for Jobs in Honolulu, Check out this Guest Services Instructor Job vacancy in Honolulu. At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha and taking care of our people, our homes, and the communities we serve.  Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Your Duties And Responsibilities as a Guest Services Instructor

  • Conduct editing, production, and delivery of training materials. Conduct quality control activities to assure the accuracy and adequacy of each training product including in-process/final review, editing for compliance with all applicable regulations and standards, validation, and change verification
  • Assist with writing and developing procedures for training manual(s) and maintain all training records in accordance with regulatory requirements and Hawaiian Airlines policies and procedures
  • Evaluate training methods and recommend changes/improvements to ensure efficient and effective training qualifications
  • Provide technical and operational expertise for training device hardware and software development, testing, and utilization. Interface with hardware, software, and human systems integration engineering personnel to support product improvement
  • Partner closely with subject matter experts to develop, enhance and revise training curricula and resources, and to ensure that training curricula is relevant and up to date
  • Responsible for ensuring all training delivery is conducted to Hawaiian Airlines standards and expectations

Who Can Apply For This Position 

  • High school diploma or equivalent education
  • Proficient in Microsoft Office; specifically Word, PowerPoint, and Excel
  • Aptitude to self-manage and operate with a high level of professionalism and integrity under the minimal direct supervision
  • 2 years of airline experience in Guest Services; including Check-In/Reservation system experience
  • Excellent written and oral communications skills
  • Must be customer focused and a team player
Job Details  
Company Name : Hawaiian Airlines
Location : Honolulu, HI 96819, USA
Job Type : Full-Time

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