Guest Recovery Analyst | Spirit Airlines, Orlando

Website Spirit Airlines

If You are Looking for Jobs in Orlando, Check out this Guest Recovery Analyst Job vacancy in Orlando. Independently orchestrate plans for operational recovery throughout the entire network to touch each Guest impacted by Irregular Operations. Support Guest Services personnel by providing communication, guidance, and instruction during irregular operations.

Drive creative solutions between different work groups during guest service recovery while adhering to company guidelines.

Your Duties And Responsibilities as a Guest Recovery Analyst

  • Specialize in Guest Contact: Proactively re-accommodate guests with known irregularities with new flight itineraries as well as automated amenity vouchers using Spirit’s Recovery applications.
  • Align the Airline with DOT Requirements: Maintain DOT compliance by managing and updating various departments and levels of management on tarmac delays and delay causes.
  • Increase System-wide Support: Provide technical answers and solutions from various departments and levels of management by maintaining the system and procedural expertise.
  • Engage all levels of Company team members in order to support all departments and stations.
  • Promote Emergency Response Readiness: Assist with Emergency Response readiness by compiling flight manifests and performing flight lockdown during an incident. Participates in Manifest Team Drills.

Who Can Apply For This Position 

  • Demonstrated success in building and maintaining relationships at all levels.
  • Remain calm in stressful and escalated situations.
  • Domestic & International Travel under 10% of the time.
  • Acts methodically and quickly to make decisions based on information on hand.
  • Consistently follow through with everything he/she starts.
  • Always Create a positive work environment from an off-site location in order to achieve accountability without the need to be in all places.
Job Details  
Company Name: Spirit Airlines
 Location : Orlando, Florida
 Job Type : Full-Time

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