Guest Recovery Analyst | Spirit Airlines, Orlando

Website Spirit Airlines

If You are Looking for Jobs in Orlando, Check out this Guest Recovery Analyst Job vacancy in Orlando. Independently orchestrate plans for operational recovery throughout the entire network to touch each Guest impacted by Irregular Operations.

Support Guest Services personnel by providing communication, guidance, and instruction during irregular operations. Drive creative solutions between different work groups during guest service recovery while adhering to company guidelines.

Your Duties And Responsibilities as a Guest Recovery Analyst

  • Solution Orientation: Quickly assess situations and make balanced and informed decisions for the needs of the Guest and the Business. Proactively think ahead to potential recovery for stations and impacted Guests.
  • Excel in Escalation Resolution: Resolve Guest escalations at all Guest-facing areas of the operation including Airports and Guest Care (Contact Centers, Social Guest Care) teams as subject matter experts on all policies, procedures, and operational concerns.
  • Align the Airline with DOT Requirements: Maintain DOT compliance by managing and updating various departments and levels of management on tarmac delays and delay causes.
  • Increase System-wide Support: Provide technical answers and solutions from various departments and levels of management by maintaining the system and procedural expertise.
  • Engage all levels of Company team members in order to support all departments and stations.

Who Can Apply For This Position 

  • Guest-Focused to understand the needs of both internal and external guests and helping both adapt to standard processes in order to achieve outcomes.
  • Always Create a positive work environment from an off-site location in order to achieve accountability without the need to be in all places.
  • Remain calm in stressful and escalated situations.
  • Demonstrated success in building and maintaining relationships at all levels.
  • Acts methodically and quickly to make decisions based on information on hand.
  • Consistently follow through with everything he/she starts.
Job Details  
Company Name: Spirit Airlines
 Location : Orlando, Florida
 Job Type : Full-Time