Food Service Worker

Website Newton-Wellesley Hospital(NWH)

Are you looking for a rewarding career in the food service industry? Look no further! Newton-Wellesley Hospital (NWH) in Newton, MA is currently hiring for a Food Service Worker position.

Join our team and make a difference in the lives of patients and staff at NWH. Apply now to be considered for this opportunity.

What are the Duties & Responsibilities

  • Serves meals to patients in a professional, courteous and efficient manner
  • Consistently adheres to hospital regulatory requirements, including proper use of patient identifiers and hand hygiene practices
  • Instructs patients on the meal ordering system following an established script
  • Delivers the correct menu and related inserts (diet compliant) to patients in a timely manner
  • Assists patients and/or family members in placing meal orders as needed
  • Assesses each patient’s ability to utilize the meal ordering system and follows up with the appropriate staff member if the patient unable to participate
  • Delivers between meal nourishments directly to patients
  • Expedites changes and/or diet-compliant substitutes per patient requests
  • For diabetic patients, informs nursing that the tray has arrived and of intent to deliver
  • Adheres to established infection control and isolation precaution policies
  • Retrieves completed meals from patients’ rooms in a timely manner
  • Records nutrient intake from meals for patients on physician-ordered calorie counts
  • Demonstrates speed, accuracy, and ability to work calmly under pressure
  • Acts as liaison between the Nutrition and Food Service Department, the patient, and the nursing units
  • Enters meal orders into CBORD
  • Mediates and takes ownership of patient concerns regarding meal service, ensuring resolution
  • Serves as a quality assurance control point for every aspect of the Room Service program
  • Maintains open communication with Call Center Representatives regarding patients’ food requirements
  • Assumes the role of a patient advocate with respect to the Room Service meal delivery system
  • Complete nourishment kitchen stock sheets and faxes or hand deliver them to the Call Center
  • Restocks food and non-food items according to established par levels stated on the nourishment kitchen stock sheet. Rotates perishables per departmental policy. Checks and records refrigerator temperature.
  • Checks all assigned nourishment kitchen temperatures and fill out logs
  • Completes nourishment kitchen stock sheets and faxes or hand delivers to the Call Center.
  • Keep all nourishment kitchens cleaned and organized.
  • Records calorie count information and give to Dietary Call Center personnel
  • Communicates with nursing and Food Service staff information that can improve meal service to patients
  • Helps load and transport food trucks for patient tray service, as needed.
  • Ensures that the food on the patient tray corresponds to the diet order and is listed on the tray ticket. Identifies potential problems and acts accordingly to follow through, including informing appropriate staff members.
  • Performs other duties as requested

Q: What are the educational qualifications needed to apply for this job?

A: High school or vocational school graduation is preferred, and some college is preferred.

Q: What language proficiency is required for this job?

A: The ability to read and understand English is required. The ability to communicate in written and verbal form with clarity and professionalism is also required.

Q: What experience is needed to apply for this job?

A: 3-5 years of food service experience is preferred. Knowledge of food service kitchens, including standards of safety and cleanliness, is also preferred.

Conclusion: This job opportunity as a patient meal server offers the chance to work in a hospital setting and provide excellent customer service to patients. The job requires strong communication skills, the ability to work independently and follow instructions, and a commitment to team member development and customer service.

If you have relevant education and experience and are passionate about providing quality meal service to patients, consider applying for this job.