Are you a customer service specialist looking for a new opportunity in London? Look no further! Teleperformance is currently hiring a Customer Service Specialist to join their team. Don’t miss out on this exciting chance to grow your career in a dynamic and fast-paced environment.
The successful candidate will be responsible for :
resolving inquiries with speed and precision, delighting customers with timely and accurate advice, and building rapport with customers through empathy and patience. Other key responsibilities include tracking and effectively resolving incidents and queries, creating clear notes on customer accounts, complying with company policies and practices, and updating knowledge through guidelines and procedures.
Skills and Requirements
The ideal candidate will have strong verbal and written skills, the ability to establish collaborative customer relationships, a professional and friendly attitude, customer service experience, experience in a target-driven environment, and competent PC skills. We are looking for someone with a positive, resilient, and dedicated approach to providing service excellence, and the ability to work well in a fast-paced, engaging environment. A good typing speed is also preferred.