Customer Service Representative job in Leicester | Maximus

Website Maximus

Are you looking for a customer service representative job in Leicester? Look no further! Maximus is currently hiring for a customer service representative position in Leicester. This is a great opportunity for those looking to start or advance their career in customer service. Apply now and join the team at Maximus in Leicester!

Essential Job Duties:

  • Fully manage each day’s appointment sessions
  • Carry out reminder calls to customers for appointments
  • Monitor session progress and backfill appointments as needed
  • Identify additional support with other sites as needed
  • Assist customers with completing forms, including expense claims, in line with COVID-19 guidelines
  • Prepare and maintain rooms and equipment for customer and Health Care Practitioner use
  • Complete daily checks to ensure all completed assessments have been closed and moved on to prevent delays in the customer journey
  • Work with the Team Performance Lead to ensure sessions run smoothly and on time
  • Communicate with external stakeholders such as GP surgeries, hospitals, interpreting services, and the Department of Work and Pensions
  • Coordinate incoming and outgoing posts, including forwarding files to the correct AC
  • Perform stop and searches for missing customer files
  • Update records accurately using in-house computer systems
  • Provide cover at other sites as needed
  • Conduct daily tests of Solo Protect devices and panic alarms
  • Arrange and set up additional equipment for Health Care Practitioners

Education and Experience Requirements:

  • GCSE level or equivalent education, including Maths and English at grade C or above
  • Proficiency with Microsoft Office
  • Experience in dealing with internal and external stakeholders (preferred but not required)
  • Strong written English skills for correspondence and record keeping on referral management systems