Customer Service Representative – Cincinnati, OH (AAA Club Alliance)

Website AAA Club Alliance

Looking for a customer service representative job in Cincinnati, OH? Check out the opportunities available at AAA Club Alliance. Candidates with a high school diploma or equivalent and at least one year of experience are encouraged to apply. Earn a competitive salary of $13.46 per hour upon selection. Don’t miss out on this exciting opportunity to join the AAA Club Alliance team in Cincinnati.

Your Duties

  • Properly answer and accurately receive, record and respond to members’ requests from incoming telephone calls regarding Roadside Assistance and other related areas, while demonstrating a pleasant and professional telephone manner. Assist Members, utilizing AAA maps and/or a PC based map program, to determine their breakdown location or tow destination, and to provide trip routing/mileage information as part of a 24 hours, 7 days a week, 365 days a year operation.
  • Deliver extraordinary customer service to Members, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources. Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member). Identify situations that require special handling and coordinate with the Trusted Friend Help Desk and the Dispatch unit. Forward complaint information to Member Relations for follow-up.
  • Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered, including an accurate Estimated Time of Arrival. Suggest opportunities that will enhance a Member’s experience; promote related programs as required by the Member’s individual situation.

Q: What are the education qualifications needed to apply for this job?

A: A high school diploma or equivalent is required.

Q: Is language proficiency required for this job?

A: Effective written and oral communication skills are required, but it is not specified which languages are needed.

Q: What experience is needed for this job?

A: Two to five years of customer service experience is required.

Q: Where is this job located?

A: The training for this job will occur in either the Cincinnati or Lexington office, and the job will be performed remotely from home after training.

Q: What are the benefits and perks of this job?

A: The total rewards package for this job includes a competitive base pay per hour based on experience, an 8% shift differential for hours after 2pm, a comprehensive health care plan (for full-time employees), a 401(k) plan with company match, wellness and health advocate programs, accrued paid time off yearly, tuition reimbursement yearly, a child care benefit, paid time off to volunteer, travel discounts, and a free AAA Premier Battery membership.

Conclusion: This job offers a great opportunity for those with customer service experience to work remotely from home while receiving a comprehensive total rewards package. The training schedule and hours are convenient, and the benefits and perks are impressive. If you meet the education and experience requirements and have strong communication skills, we encourage you to apply for this job