Customer Service Manager | American Airlines, San Francisco

Website American Airlines

If You are Looking for Jobs in San Francisco, Check out this Customer Service Manager Job vacancy in San Francisco. ​This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members.

Also responsible for supporting their teams’ efforts in creating a safe, reliable operation while delivering an elevated customer experience.

Your Duties And Responsibilities as a Customer Service Manager

  • Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
  • Promotes an environment of mutual respect and trust between frontline team members
  • Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels.
  • Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
  • Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance

Who Can Apply For This Position 

  • High School diploma or GED equivalency
  • Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
  • Ability to actively listen – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
  • Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
  • Strong decision making skills
  • Ability to work independently as well as collaboratively
  • Ability to work under demanding operational conditions
  • Ability to prioritize and execute with a sense of urgency and preciseness
Job Details  
Company Name : American Airlines
Location : San Francisco, CA, USA
Job Type : Full-Time