Customer Service Manager | American Airlines, Philadelphia

Website American Airlines

If You are Looking for Jobs in Philadelphia, Check out this Customer Service Manager Job vacancy in Philadelphia. This job is a member of the Domestic Airports Team within the Customer Experience Division.​Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members.

Also responsible for supporting their teams’ efforts in creating a safe, reliable operation while delivering an elevated customer experience.

Your Duties And Responsibilities as a Customer Service Manager

  • Creates an environment that cares for our frontline team members and celebrates the team successes
  • Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies.
  • Utilizes Staff Manager and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports
  • Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
  • Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors

Who Can Apply For This Position 

  • Ability to work independently as well as collaboratively
  • Ability to work under demanding operational conditions
  • Ability to prioritize and execute with a sense of urgency and preciseness
  • Ability to use sound business judgment to resolve issues with internal and external customers
  • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
  • Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Job Details  
Company Name : American Airlines
Location : Philadelphia, PA, USA
Job Type : Full-Time