Customer Service Manager | American Airlines, Austin

Website American Airlines

If You are Looking for Jobs in Austin, Check out this Customer Service Manager Job vacancy in Austin. Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of yourself.

As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Your Duties And Responsibilities as a Customer Service Manager

  • ​Drives operational excellence
  • Creates an environment that cares for our frontline team members and celebrates the team’s successes
  • Establishes and promotes effective relationships with an external and internal customer base that fosters compassion, authenticity, integrity, respect, and dignity
  • Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state, and local regulations including DOT, FAA, and other government agencies
  • Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
  • Coaches and mentors frontline team members in skill development, customer service elevation, and company culture behaviors
  • Promotes an environment of mutual respect and trust between frontline team members

Who Can Apply For This Position 

  • ​Previous airport customer service experience
  • Bachelor’s Degree in Business Management field or equivalent experience/training
  • Operations Tower experience
  • 2 years experience leading others
  • Knowledge of company policies and procedures and functional automation applications
Job Details  
Company Name : American Airlines
Location : Austin, Bergstrom
Job Type : Full-Time

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