Customer Service Agent | Southwest Airlines, Wichita

Website Southwest Airlines

If You are Looking for Jobs in Wichita, Check out this Customer Service Agent Job vacancy in Wichita. Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.

Your Duties And Responsibilities as a Customer Service Agent

  • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
  • Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
  • Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed.
  • Handles transactions required to board the aircraft in a timely and efficient manner

Who Can Apply For This Position 

  • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
  • Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
Job Details  
Company Name : Southwest Airlines
Location : Wichita, KS, USA
Job Type : Full-Time