Customer Service Agent | Southwest Airlines, New York

Website Southwest Airlines

If You are Looking for Jobs in New York, Check out this Customer Service Agent Job vacancy in New York. Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.

Your Duties And Responsibilities as a Customer Service Agent

  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Works in a cooperative spirit to ensure the success of our Company
  • Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
  • Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
  • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
  • Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner

Who Can Apply For This Position 

  • Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
  • Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Must be able to perform all job functions within a limited space