Customer Service Agent Jobs in St. Louis | Southwest Airlines Careers

Website Southwest Airlines

Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries, and resolving complaints and problems. If You are Looking for Jobs in St. Louis, this Customer Service Agent Job vacancy might be a perfect fit for you.

Brief Description For Customer Service Agent

  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Works in a cooperative spirit to ensure the success of our Company
  • Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
  • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
  • Must be able to meet any physical ability requirements listed in this description.
  • May perform other job duties as directed by Employee’s Leaders.
  • Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets. Computes charges, makes changes,s, and balances daily transactions. Is responsible for overage or shortage
  • Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
  • Writes irregularity and complaint reports as required
  • Any other duties as assigned by the supervisor or Station Manager
  • Duties may vary due to the size and organization of the station

Who Can Apply For This Position

  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Must be able to satisfactorily complete the Customer Service Agent training program with an 80% or greater average and an evaluation period
  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of the job
  • Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
  • Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
  • Must be able to perform all job functions within a limited space
  • Must be able to effectively communicate verbally by telephone, face to face, and on public address systems
  • Must be able to communicate information and instructions verbally or via radio equipment
  • Must possess good written and oral skills