Customer Service Agent Jobs in Los Angeles

Website American Airlines

If You are Looking for Jobs in Los Angeles, Check out this Customer Service Agent  Job vacancy in Los Angeles.

Who Can Apply For This Position

  • High school diploma or GED or international equivalent
  • Bilingual language skills are required in some locations
  • Applicable valid driver’s license as required by local authorities
  • Must be authorized to work in the U.S.
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements
  • Working knowledge of Sabre or any other Passenger Service System
  • Working in a fast pace environment

Your Duties And Responsibilities as a Customer Service Agent

  • Promotes and sells air travel to the traveling public or freight forwarders.
  • Provides assistance with passenger check-in and cargo acceptance.
  • Responds to and assists during security and emergency situations.
  • Depending on airport location this position may work in various weather conditions.
  • Interprets government rules and requirements for domestic and international travel or cargo shipments.
  • Meets and dispatches aircraft within established times.
  • Provides assistance to distressed passengers and customers.
  • Protects company property and revenue.
  • Uses organizational skills to perform multiple tasks within a limited time period.
  • Is self-motivated and requires minimal supervision.
  • Due to flight operations, Customer Service Agents work shifts that include irregular and/or extended hours, weekends, and holidays.