Customer Service Agent | American Airlines Careers

Website American Airlines

If You are Looking for Jobs in Oklahoma City, this Customer Service Agent Job vacancy might be a perfect fit for you. American Airlines is seeking a Part-Time Customer Service Agent at the Will Rogers World Airport

Your Duties And Responsibilities as a Customer Service Agent

  • The Customer Service Agent interacts with customers in a courteous, efficient, friendly, and professional manner.
  • Promotes and sells air travel to the traveling public or freight forwarders.
  • Assists with passenger check-in and cargo acceptance.
  • May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.
  • Depending on airport location this position may work in various weather conditions.
  • Interprets government rules and requirements for domestic and international travel or cargo shipments.
  • Meets and dispatches aircraft within established times.
  • Assists distressed passengers and customers.
  • Uses organizational skills to perform multiple tasks within a limited period.
  • Is self-motivated and requires minimal supervision.
  • May be required to drive and operate air stairs up to various types of aircraft to enplane and deplane passengers.
  • Due to flight operations, Customer Service Agents work shifts that include irregular and/or extended hours, weekends, and holidays.
  • Responds to and assists during security and emergencies.
  • Follows internal/external policies and procedures.

Who Can Apply For This Position

  • High school diploma or GED or international equivalent
  • Bilingual language skills are required in some locations
  • Applicable valid driver’s license as required by local authorities
  • Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements
  • Must be authorized to work in the U.S.
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable