Customer Experience Specialist | Air Canada, Newark

Website Air Canada

If You are Looking for Jobs in Newark, Check out this Customer Experience Specialist Job vacancy in Newark. Air Canada, recently ranked the Best Airline in North America, is currently looking for a Customer Experience Specialist at the Newark Liberty International Airport, Newark. The current salary is $20.69/hr as per the collective agreement

Your Duties And Responsibilities as a Customer Experience Specialist

  • Provide customer service/experience
  • Check-in Passengers, issue a boarding pass, seat selection, and verify immigration documentation
  • Provide passengers with relevant information, including Customs and Immigration requirements
  • Perform Baggage Tracing duties
  • Handle VIPs where applicable or no Concierge
  • Assist physically challenged passengers ensuring that all DOT regulations, accommodate all needs.
  • Maintain all Company standards including Uniform.
  • In the absence of a Manager or Lead Customer, Service Agents make, carry out, and document decisions necessary to ensure the efficient operation of the work unit and protect the Company’s interests
  • Coordinate the boarding of passengers onto the aircraft:
  • Ensure safety procedures are followed
  • Operate loading bridges
  • Handle disruptions, irate passengers/oversells and those affected by irregular operations
  • Ensure that all necessary supplies and materials are on hand in sufficient quantity
  • Collect and compile statistical data

Who Can Apply For This Position 

  • Must have an ability to use tact, good judgment, and initiative;
  • Must be capable of expressing self in a clear and pleasant manner;
  • Must be able to lift seventy (70) lbs unaided;
  • Must maintain an acceptable attendance record;
  • Ability to work under pressure with a minimum of supervision;
  • Must wear the Company uniform as prescribed and conform to Company grooming standards;
  • Must be able to stand for an extended period of time;
  • Must be able to work shift work including irregular shifts and overtime when required/directed.
Job Details  
Company Name : Air Canada
Location : Newark, NJ, USA
Job Type : Full-Time