Customer Assistance Representative – Charlotte

Website American Airlines

American Airlines is seeking Full-Time Customer Assistance Representatives at the Charlotte/Douglas International Airport. If You are Looking for Jobs in Charlotte, Check out this Customer Assistance Representative Job Vacancy in Charlotte.

Your Duties And Responsibilities as a Customer Assistance Representative

  • The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly, and professional manner:
  • Queuing lines in ticket counter areas
  • Accepting and activating customers’ self-tagged baggage
  • Performing clearance and verification of documents at kiosks
  • Accepting, checking, and tagging customers’ baggage at kiosks
  • Processing and completing credit card baggage transactions at kiosks
  • Assisting customers with self-service kiosk check-in and kiosk baggage processing
  • Work shifts that include irregular and/or extended hours, weekends, and holidays
  • Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement

Who Can Apply For This Position 

  • High School diploma or GED or international equivalent
  • Must be 18 years of age or older
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Read, write, fluently speak and understand the English language.
  • Bilingual language skills may be required in some locations
  • Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements
Job Details  
Company Name : American Airlines
Location : Charlotte, NC, USA
Job Type : Full-Time