Customer Assistance Representative | American Airlines Jobs in St. Louis

Website American Airlines

If You are Looking for Jobs in St. Louis, Check out this Customer Assistance Representative Job Vacancy in St. Louis.

Who Can Apply For This Position

  • High School diploma or GED or international equivalent
  • Must be 18 years of age or older
  • Read, write, fluently speak and understand the English language.
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Must be authorized to work in the U.S.
  • Bilingual language skills may be required in some locations
  • Applicable valid driver’s license as required by local authorities
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

Your Duties And Responsibilities as a Customer Assistance Representative

  • Accepting, checking, and tagging customers’ baggage at kiosks
  • Assisting customers with self-service kiosk check-in and kiosk baggage processing
  • Processing and completing credit card baggage transactions at kiosks
  • Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement
  • Work shifts that include irregular and/or extended hours, weekends, and holidays
  • Queuing lines in ticket counter areas
  • Accepting and activating customers’ self-tagged baggage
  • Performing clearance and verification of documents at kiosks