Are you looking for a customer service role in Bellevue, WA? Symetra is currently recruiting Associate Customer Service Representatives to join our team. In this role, you will be responsible for providing exceptional service to our customers, resolving issues, and assisting with inquiries. If you have excellent communication skills and a commitment to delivering high-quality customer service, we encourage you to apply for this opportunity.
What are the Duties & Responsibilities
- Answer incoming phone calls from agents and customers
- Assist with a variety of inquiries, including the status of pending new business applications and pending in-force transactions
- Help with specific in-force policy questions, product information, current rates, and service issue resolution
- Process and maintain department SLAs by processing basic transactions and servicing customer requests with a sense of urgency and accuracy
- Navigate multiple administrative systems in support of our New Business, Claims, and In-force Back Office work ensuring you have an understanding and knowledge of processes and procedures
- Keep and document detailed and concise notes on all interactions
- Perform additional tasks or responsibilities at the request of management
What are the educational qualifications needed to apply for this job?
A high school diploma or equivalent combination of education and work experience is required to apply for this job.
Is language proficiency a requirement for this job?
Language proficiency is not specifically mentioned in the job description. However, strong communication skills and the ability to handle multiple responsibilities concurrently are required.
What experience is needed to apply for this job?
1+ years of call center experience, particularly managing large amounts of inbound calls, is preferred. Experience in the insurance or finance industry is also preferred.
Where is this job located?
The location of the job in Bellevue, WA.
What benefits and perks does this job offer?
This job offers ongoing learning and skills development through college tuition assistance and professional education certification programs. It also offers flexible work and telecommutes arrangements and a wellness program to assist employees in reaching and maintaining their optimum health. The job also offers a 401(k) plan with immediate vesting and company matching up to 6%, and the opportunity to give back to the community through company matching and a company-wide week of service each June.
Conclusion: If you are a motivated, driven, and customer-centric individual looking to join a team that values your skills and encourages new ideas, Symetra might be the perfect fit for you. With a variety of opportunities available, including part-time, full-time, and remote positions, you can find the right balance for your career. Symetra offers a range of benefits and perks, including ongoing learning and development, flexible work arrangements, and a wellness program, to help you thrive both at work and at home. Don’t miss out on this exciting opportunity to join a company that values inclusion and diversity. Apply now to explore a career at Symetra.