American Airlines Jobs in Phoenix | Reservations Representative

Website American Airlines

If You are Looking for Jobs in Phoenix, Check out this Reservations Representative Job vacancy in Phoenix. You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind-the-scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee.

We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

Your Duties And Responsibilities as a Reservations Representative

  • Handle contacts from customers and gain their trust by providing solutions to their travel needs
  • On occasion, be offered voluntary overtime and required to work mandatory overtime
  • Be assigned performance goals and receive coaching toward continuous improvement
  • Listen to the customers’ needs and proactively offer options
  • Generate revenue by selling tickets and related products/services
  • Offer a high level of customer service
  • Work on a full-time basis, at a workstation
  • Ability to work in an operation that covers a 24-hour period which includes weekends and holidays and day/evening/overnight shifts that could vary throughout the year and as determined through seniority bidding

Who Can Apply For This Position 

  • Can read, write, and fluently speak and understand the English language
  • Will be able to perform duties while remaining at a workstation for extended periods of time
  • Are self-disciplined and accountable for performing job functions with minimal supervision
  • Can work as scheduled and in accordance with the American Airlines Attendance policy
  • Will concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service
Job Details  
Company Name : American Airlines 
Location : Phoenix
Job Type : Full-Time

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