American Airlines jobs in Munich | Agent, Customer Services

Website American Airlines

If You are Looking for Jobs in Munich, Check out this Airport job in Munich from American Airlines. The job is a member of the Munich Airport team. This position will be responsible to support the General Manager in delivering a safe and first-class airport experience to our customers.

Your Duties And Responsibilities as an Agent, Customer Services

  • Provide consistently high-quality customer service and ensure a seamless experience at all contact points
  • Perform a range of airport-related duties and is prepared to support the daily operation in any capacity required in the following areas: Check-in, Security, Gates, Transfer, Arrival, Baggage Services, and ticketing (ATAC)
  • Represent American Airlines by adhering to the uniform standards and by adopting a customer-focused approach at all times
  • Promote and sell American Airlines services and products to our customers
  • Attend and complete all compulsory training by the given deadlines
  • Perform all customer service and security functions where passenger contact is involved, i.e. check passengers’ documents and screen passengers at check-in and at the departure gate
  • Work closely with and take instructions from the Lead Agents responsible for the flight/work areas/shift
  • Conduct relevant administrative duties e.g. ATAC, pre-flight and post-flight departure
  • Adhere to and promote safe working practices at all times
  • Carry out any other reasonable duties consistent with the post
Who Can Apply For This Position

  • Excellent interpersonal skills
  • Possess a solution-orientated approach
  • Be a representative of the company at all times
  • Be well-groomed appearance & adhere to the uniform standards at all times
  • Be reliable and punctual
  • Comply with all American Airlines policies and procedures
  • Have the ability to communicate both written and verbally in English and in German
  • Have the ability to resolve conflicts within time constraints and without losing control
  • Have the ability to handle stress effectively and work with minimum supervision
  • Possess a strong customer focus and enjoy face-to-face contact with customers
  • Be willing and able to successfully complete all relevant training