American Airlines
If You are Looking for Jobs in Dallas, Check out this Airport job in Dallas from American Airlines. American Airlines is seeking Bilingual Part-Time Premium Customer Service Representatives (Korean Speaker Required) at the Dallas Fort-Worth International Airport.
Who Can Apply For This Position
- High school diploma or GED
- Must be able to read, write, fluently speak and understand the English language
- Bilingual language skills are required in some locations
- Prior customer hospitality experience is strongly preferred
- Excellent communication skills
- PC experience preferred
- Strong organizational and administrative skills required
- Ability to work irregular and/or extended hours, including weekends and holidays
- Must report to work on a regular and timely basis
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
- Excellent salesmanship skills/interpersonal skills with the ability to interact effectively with all levels of management and public contact
- Service-oriented and self-motivated with a high level of professionalism
- Able to attend training classes in Dallas/Fort Worth, Texas
Your Duties And Responsibilities as a Premium Customer Service Representative
- Comprehensive domestic and international ticketing functions
- Thorough knowledge of all club and lounge membership and access policies
- Proactively mitigating customer service failures and deficiencies
- Assisting guests in all areas of Premium Customer Services
- Able to go above and beyond to surprise and delight guests
- Know where to find answers and offer the right solution to guests at the right time
- Engage with guests in a caring and personalized manner
- Utilize opportunities to sell and market all products, services, and membership types
- Managing guest needs during off-schedule operations (IROPS) including rerouting travel itineraries
- Providing operational support which may include meeting customers and assisting with connecting flights and boarding
- Promoting Admirals Club memberships and renewals
- Complete required training through all mediums (instructor-led and web-based)
- Help maintain a clean and professional work environment and strive to achieve and support department goals and objective