American Airlines jobs in Dallas | Premium Customer Service Representative

American Airlines

If You are Looking for Jobs in Dallas, Check out this Airport job in Dallas from American Airlines. American Airlines is seeking Bilingual Part-Time Premium Customer Service Representatives (Korean Speaker Required) at the Dallas Fort-Worth International Airport.

Who Can Apply For This Position

  • High school diploma or GED
  • Must be able to read, write, fluently speak and understand the English language
  • Bilingual language skills are required in some locations
  • Prior customer hospitality experience is strongly preferred
  • Excellent communication skills
  • PC experience preferred
  • Strong organizational and administrative skills required
  • Ability to work irregular and/or extended hours, including weekends and holidays
  • Must report to work on a regular and timely basis
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
  • Excellent salesmanship skills/interpersonal skills with the ability to interact effectively with all levels of management and public contact
  • Service-oriented and self-motivated with a high level of professionalism
  • Able to attend training classes in Dallas/Fort Worth, Texas

Your Duties And Responsibilities as a Premium Customer Service Representative

  • Comprehensive domestic and international ticketing functions
  • Thorough knowledge of all club and lounge membership and access policies
  • Proactively mitigating customer service failures and deficiencies
  • Assisting guests in all areas of Premium Customer Services
  • Able to go above and beyond to surprise and delight guests
  • Know where to find answers and offer the right solution to guests at the right time
  • Engage with guests in a caring and personalized manner
  • Utilize opportunities to sell and market all products, services, and membership types
  • Managing guest needs during off-schedule operations (IROPS) including rerouting travel itineraries
  • Providing operational support which may include meeting customers and assisting with connecting flights and boarding
  • Promoting Admirals Club memberships and renewals
  • Complete required training through all mediums (instructor-led and web-based)
  • Help maintain a clean and professional work environment and strive to achieve and support department goals and objective