American Airlines jobs | Customer Assistance Representative

Website American Airlines

If You are Looking for Jobs in Indiana, Check out this Airport job in Indiana from American Airlines.

American Airlines is seeking Part-Time Customer Assistance Representatives at the Indianapolis International Airport.

Who Can Apply For This Position

  • High School diploma or GED or international equivalent
  • Must be 18 years of age or older
  • Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Read, write, fluently speak and understand the English language.
  • Bilingual language skills may be required in some locations
  • Applicable valid driver’s license as required by local authorities
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Must be authorized to work in the U.S.

Duties And Responsibilities

  • The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly, and professional manner:
  • Accepting, checking, and tagging customers’ baggage at kiosks
  • Performing clearance and verification of documents at kiosks
  • Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement
  • Processing and completing credit card baggage transactions at kiosks
  • Assisting customers with self-service kiosk check-in and kiosk baggage processing
  • Queuing lines in ticket counter areas
  • Accepting and activating customers’ self-tagged baggage
  • Work shifts that include irregular and/or extended hours, weekends, and holidays