American Airlines job in Boston | Customer Service Manager

Website American Airlines

​This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. Responsible for ensuring a high-performing operation by leading, engaging, coaching, and developing front-line team members. Also responsible for supporting their teams’ efforts in creating a safe, reliable operation while delivering an elevated customer experience. If You are Looking for Jobs in Boston, Check out this Customer Service Manager Job vacancy in Boston.

Your Duties And Responsibilities as a Customer Service Manager

  • Drive operational excellence
  • Create an environment that cares for our frontline team members and celebrates the team’s successes
  • Promote an environment of mutual respect and trust between frontline team members
  • Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
  • Lead airport team to perform their work in a safe, efficient manner and in compliance with Federal, state, and local regulations including DOT, FAA, and other government agencies
  • Provide frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
  • Coach and mentor frontline team members in skill development, customer service elevation, and company culture behaviors
  • Assess operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
  • Ability to work extra hours when there are operational needs
  • Ability to work rotating shifts including weekends, holidays and days-off

Who Can Apply For This Position 

  • High School diploma or GED equivalency
  • Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
  • Ability to monitor and assess the performance of self, team members, and the operation to make improvements or take corrective action
  • Strong decision-making skills
  • Ability to work independently as well as collaboratively
  • Ability to actively listen – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
  • Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Ability to work under demanding operational conditions
  • Ability to prioritize and execute with a sense of urgency and preciseness
Job Details  
Company Name : American Airlines
Location : Boston, MA, USA
Job Type : Full-Time