Airport Services Duty Supervisor – Dubai – United Arab Emirates

Website Qatar Airways

If You are Looking for Jobs in Dubai, Check out this Airport Services Duty Supervisor  Job vacancy in Dubai. Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for.

You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.

Your Duties And Responsibilities as a Airport Services Duty Supervisor

  • Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, mis – connections and other passenger related disruptions
  • Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager in implementation of training and remaining sensitive in varying difficult situations at all times
  • Manage and train the ticketing team
  • Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback

Who Can Apply For This Position 

  • Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
  • Excellent communication skills with fluency in English language.
  • Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
  • Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
  • Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
Job Details  
Company Name : Qatar Airways
Location : Dubai - United Arab Emirates
Job Type : Full-Time