Airport Services Agent Jobs in Melbourne | Emirates Careers

Website Emirates

If You are Looking for Jobs in Melbourne, Check out this Airport Services Agent Job vacancy in Melbourne.

Your Duties And Responsibilities as an Airport Services Agent

  • Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times. These include ascertaining the requirements of various categories of customers such as unaccompanied minors, customers with reduced mobility, etc. ensuring appropriate special services and facilities are provided to meet the special service requirements of the customers.
  • Co-ordinate the airport operation of chauffeur-driven limousines for eligible customers after arrival, and open the Emirates arrival information desk.
  • Monitor the arrival immigration problems, retrieve relevant documentation and report accordingly ensuring adherence to all procedures with regard to travel, immigration, and safety regulations. Monitor check-in including ‘queue-combing’ to keep customers informed of checking delays, identifying and giving priority to Premium customers, and ensuring service standards are maintained.
  • Assist in, and if necessary, conduct, the preparation, and completion of pre and post-flight documentation and statistical information/reporting to ensure all data is accurately accounted for.
  • Provide cover in the absence of the senior team members during leave/sickness/training as directed by the Airport Services Officer or other senior colleagues.
  • Monitor baggage delivery performance against agreed standards, keeping customers informed about any delays or irregularities with their baggage to maintain an efficient baggage delivery service to customers and monitor file creation and quality of baggage services as per Emirates Standard Operating Procedure.
  • Conduct duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning, and maintenance operations and ensuring service standards are met and maintained.
  • The job holder will be expected to make decisions affecting operations on a day-to-day basis in line with applicable local procedures.
  • The job holder will be required to work in all areas of the operation, supporting and overseeing, as necessary, check-in, boarding, ramp, lounge, and other areas of Airport Operations as directed by senior staff on duty.

Who Can Apply For This Position 

  • Experience in Airport Ground Handling Services or airline related experience i.e. Cabin Crew
  • High school level of education or equivalent
  • Must be skilled in customer service delivery, as well as possess good interpersonal and effective cross-cultural communication skills
  • Working knowledge of Departure Control Systems (DCS) and knowledge of Basic Fares and Ticketing would be advantageous
  • Only applicants with the legal right to work and live in Australia unrestricted will be considered.
  • Quick learner with systems and experience with the use of Microsoft Word/Excel and Outlook E-Mail advantageous