Airport Services Agent | Emirates, Johannesburg

Website Emirates

If You are Looking for Jobs in Johannesburg, Check out this Airport Services Agent Job vacancy in Johannesburg. Based in Dubai, the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services providers in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion). Within the Group there is a diverse range of businesses that offer a wide spectrum of career opportunities, all of which can be explored through the Group’s dedicated careers website, emirates.com/careers

Your Duties And Responsibilities as an Airport Services Agent

  • Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times. These include ascertaining the requirements of various categories of customers such as unaccompanied minors, customers with reduced mobility, etc. ensuring appropriate special services and facilities are provided to meet the special service requirements of the customers.
  • Coordinate the airport operation of chauffeur-driven limousines for eligible customers after arrival, and open the Emirates arrival information desk.
  • Conduct duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning, and maintenance operations and ensuring service standards are met and maintained.
  • The job holder will be expected to make decisions affecting operations on a day-to-day basis in line with applicable local procedures.
  • The job holder will be required to work in all areas of the operation, supporting and overseeing, as necessary, check-in, boarding, ramp, lounge, and other areas of Airport Operations as directed by senior staff on duty.
  • Monitor the arrival immigration problems, retrieve relevant documentation, and report accordingly ensuring adherence to all procedures with regard to travel, immigration, and safety regulations. Monitor check-in including ‘queue-combing’ to keep customers informed of checking delays, identifying and giving priority to Premium customers, and ensuring service standards are maintained.
  • Provide cover in the absence of the senior team members during leave/sickness/training as directed by the Airport Services Officer or another senior colleague.
  • Assist in dealing with problems such as delays, disruptions, excess baggage, or denied boarding including implementation of ‘Options’ within the guidelines provided by the Senior Staff on Duty in order to retain customers’ confidence and loyalty. Also, ensure eligible customers are provided with accommodation and transport as per applicable procedures.
  • The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.

Who Can Apply For This Position 

  • Minimum `O? Level or equivalent.
  • Knowledge of Basic Fares and Ticketing would be advantageous.
  • Experience: Given the specific requirements at outstations, a minimum of 2 years’ Airline Industry experience is required.
  • Must have completed relevant and recognized professional training courses in Customer Services and Ground Operations.
  • Fluency in written and spoken English and Local Language.
  • Customer Service Delivery.
Job Details  
Company Name : Emirates 
Location : Johannesburg, South Africa
Job Type : Full-Time