Airport Jobs in Wichita | United Airlines Careers (Inflight Services Supervisor)

Website United Airlines

If You are Looking for Jobs in Wichita, Check out this Inflight Services Supervisor Job Vacancy in Wichita from United Airlines Careers.

Who Can Apply For This Position

  • Minimum 2 years equivalent or similar work experience
  • 2+ years of leadership experience managing and influencing a team
  • Proven ability to work independently and in a team environment
  • Must be legally authorized to work in the United States without sponsorship
  • Successful completion of interview required to meet job qualification
  • Required to attend United’s flight attendant training to earn FAA certification if not currently flight-qualified
  • Positive attitude and ability to adapt to constantly changing work environment
  • Demonstrated conflict resolution and decision-making capability
  • Reliable, punctual attendance is an essential function and requirement of the position
  • Inflight Service, travel industry, or hospitality leadership experience is highly preferred
  • Experience supervising a unionized workgroup

What You Have to do as an Inflight Services Supervisor

  • Assist our flight attendants, at the Concierge Desk and resolve issues at the moment as necessary
  • Showcase the delivery of new inflight products as determined by the Flight Experience team
  • Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively. Share customer feedback and escalate issues that may interfere with the crew’s ability to deliver the prescribed service
  • Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
  • Recognize flight attendants for exemplary service, teamwork, and performance
  • Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
  • Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team
  • Develop positive relationships with team members and other workgroups to achieve our common goals
  • Exercise United’s core4 values to provide local support and care for flight attendants during any Inflight incident
  • Ensure daily company goals, policy, and procedure compliance are met
  • Conduct investigations regarding performance, complaints, or other work-related issues
  • Team-oriented, with enthusiasm for people and delivering exceptional service
  • Will be required to attend flight attendant training if not currently flight qualified.