Airport Jobs in Newark | Delta Airlines Careers (Customer Service Agent)

Website Delta Airlines

If You are Looking for Jobs in Newark, Check out this Customer Service Agent Job vacancy in Newark from Delta Airlines Careers. As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

Who Can Apply For This Position

  • High School diploma, GED, or High School Equivalency
  • Embraces diverse people, thinking, and styles
  • Frequently lift bags or items weighing up to and including 50 pounds
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Possess entry-level computer skills
  • Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
  • Consistently makes safety and security, of self and others, the priority
  • Be at least 18 years of age
  • Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Pass a post-offer pre-employment drug test
  • Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.

What You Have to do as a Customer Service Agent

All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.

  • Greet customers and guide and assist them with the ticketing and baggage check-in process.
  • Use a computer to sell, print, and reissue tickets.
  • Manage the check-in process, ensuring that customers have the proper documentation for travel.
  • Practices safety-conscious behaviors in all operational processes and procedures.
  • Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
  • Practices safety-conscious behaviors in all operational processes and procedures.
  • Use computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, and managing and initiating the boarding process.
  • Operate jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors.