Airport jobs in New York | Customer Service Agent

Website Delta Air Lines

If You are Looking for Jobs in New York, Check out this Airport job in New York from United Airlines.

As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success.

As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

Who Can Apply For This Position

  • High School diploma, GED, or High School Equivalency
  • Embraces diverse people, thinking, and styles
  • Consistently makes safety and security, of self and others, the priority
  • Be at least 18 years of age
  • Pass a physical ability test
  • Be authorized to work in the US
  • Possess entry-level computer skills
  • Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Pass a post-offer pre-employment drug test
  • Frequently lift bags or items weighing up to and including 50 pounds
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
  • Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays

Your Duties And Responsibilities as a Customer Service Agent

  • Greet customers and guide and assist them with the ticketing and baggage check-in process.
  • Customer Service Agents serving as Gate Agent help our customers with routing, trip planning, and gate boarding. You will:
  • Use computers to assist customers with seat availability, gate announcements about the boarding process, flight status, checking and handling baggage, and managing and initiating the boarding process.
  • Use a computer to sell, print, and reissue tickets.
  • Manage the check-in process, ensuring that customers have the proper travel documentation.
  • Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
  • Practices safety-conscious behaviors in all operational processes and procedures.
  • Operate jet ways to place them in position before aircraft arrival and lift open, close, and secure aircraft doors.
  • Practices safety-conscious behaviors in all operational processes and procedures.