Airport Jobs in McAllen | Delta Airlines Careers (Customer Service Agent)

Website Delta Airlines

If You are Looking for Jobs in McAllen, Check out this Customer Service Agent Job vacancy in McAllen from Delta Airlines Careers. All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.

Who Can Apply For This Position

  • Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Pass a post-offer pre-employment drug test
  • Frequently lift bags or items weighing up to and including 50 pounds
  • Be authorized to work in the US
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass a physical ability test
  • Embraces diverse people, thinking, and styles
  • Consistently makes safety and security, of self and others, the priority
  • Be at least 18 years of age
  • Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
  • Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.

What You Have to do as a Customer Service Agent

  • Greet customers and guide and assist them with the ticketing and baggage check-in process.
  • Use a computer to sell, print, and reissue tickets.
  • Manage the check-in process, ensuring that customers have the proper documentation for travel.
  • Use computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, and managing and initiating the boarding process.
  • Operate jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors.
  • Practices safety-conscious behaviors in all operational processes and procedures.
  • Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
  • Practices safety-conscious behaviors in all operational processes and procedures.
  • Customer Service Agents serving as a Gate agents help our customers with routing, trip planning, and gate boarding. You will: