Airport Jobs in Chico | Delta Airlines Careers – (Customer Service Agent)

Website Delta Airlines

If You are Looking for Jobs in Chico, Check out this Customer Service Agent Job vacancy in Chico from Delta Airlines Careers.

All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.

Who Can Apply For This Position

  • Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Frequently lift bags or items weighing up to and including 50 pounds
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass a physical ability test
  • High School diploma, GED, or High School Equivalency
  • Embraces diverse people, thinking, and styles
  • Be at least 18 years of age
  • Be authorized to work in the US
  • Possess entry-level computer skills
  • Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
  • Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.

What You Have to do as a Customer Service Agent

  • Greet customers and guide and assist them with the ticketing and baggage check-in process.
  • Use a computer to sell, print, and reissue tickets.
  • Practices safety-conscious behaviors in all operational processes and procedures.
  • Customer Service Agents serving as Gate agents help our customers with routing, trip planning, and gate boarding. You will:
  • Use computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, and managing and initiating the boarding process.
  • Manage the check-in process, ensuring that customers have the proper documentation for travel.
  • Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
  • Operate jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors.
  • Practices safety-conscious behaviors in all operational processes and procedures.