Airport job in New York | Customer Service Representative

Website United Airlines

If You are Looking for Jobs in New York, Check out this Airport job in New York from United Airlines.

Do you find the idea of working at an airport exciting? Would you love to help people get where they’re going? Are you a real problem-solver who can stay focused in any situation? You’re the perfect candidate for a role as a part-time Customer Service Representative for United Airlines.

As part of our passenger service team, you’ll meet people from all over the world, handle a variety of tasks that make every day different, and enjoy a real sense of accomplishment when someone walks away saying “United Airlines is great!”

Your main responsibilities in this role include the following:

  • Caring for customers
  • It is vitally important that our Customer Service Representatives make every interaction a positive one.
  • Whether booking reservations or printing boarding passes, determining alternative flight options, or rebooking a reservation, you must be calm, cool, and collected.
  • To be successful, you’ll need patience, empathy, the ability to listen, and a knack for making informed decisions in sometimes stressful situations.
  • Caring happens regardless of our customer’s disposition or travel challenges. There will be moments where you will be required to remain calm, positive, and caring even when our customers are not.
  • Many routes to success
  • Most new hires start as a Gate or Ticket Agent­, helping passengers check-in and board, as well as resolving any issues with travel that arise.
  • We provide paid training, including 1 week of orientation, 2.5 weeks in the classroom, and 1.5 weeks on the job.
  • You must be available for day and night shifts, weekends, and holidays.
  • As you gain seniority, you can trade days with colleagues, pick up extra hours, and have more control over your schedule.
Who Can Apply For This Position

  • High school diploma, GED, or equivalent
  • Minimum of 18 years old
  • Comfortable working on computers
  • Must pass a background check and drug screen
  • Physical ability to stand and walk for a four-hour shift, as well as lift and handle baggage
  • Legally authorized to work in the United States without sponsorship